Wines N Spirits is set up with the objective of providing quality products at affordable prices which can only be achieved by minimizing overhead operations, and hence we do not have a showroom of any sort.

Can I chose to self-collect my order?

We have ceased self-collection option.

What are the order / delivery process?

1. Complete your order and checkout
2. We will call or send you a sms to confirm on delivery date and time
3. Orders will be dispatched accordingly

How much do you charge for delivery?

We provide free delivery for purchases above $100.00. 

For orders below $100, a $5 delivery charge is applicable.

What are the delivery options?

We only deliver in Singapore.

Next day delivery available for orders made before 4:00pm.

Delivery Timings:

• 2:00pm - 9:00pm

We DO NOT provide delivery services on Weekends and Public Holidays.

Do I need to personally be around during delivery to received my orders?

We understand that it may not always be possible to deliver the goods into the hands of buyers especially if there is someone home where you entrust to receive on your behalf. Do inform us of your preference and we will try our best to accommodate to it. 

Can I receive the goods on behalf of a third party?

We strongly advise you inform us should an unfamiliar third party or client (if you provide a freight forwarding service overseas) ask you to receive goods on their behalf and then have it ship out to them. 

We have encounter of credit card frauds where a stolen credit card was use to make purchases online, we completed the delivery as requested only to realize later that the transaction was fraudulent which caused both the recipient and us a great deal of pain and hassle. 

We thank you wholeheartedly for aiding us in our battles against credit card frauds. 

Why am I required to sign off with my full name and IC no when I received my delivery?

In order to avoid disputes over non-receipts of goods, we want to be able to proof that we have indeed delivered the products to a legitimate person whom both you and I can recognize and acknowledge. Our drivers may also request to view your ID or driving license to ensure the particulars you have provided us with matches. 

This is purely to safeguard the best interest of you, the buyer and us, the merchant. We seek your kind understanding and hope you will not be offended by our request. 

What are the payment options available?

• Credit / Debit card payment online (VISA and Mastercard only)
• Paynow

Is there a minimum age limit to purchase from your store?

As it is a legal requirement in Singapore to be 18 years old and above to purchase alcohol, the same regulation applies when shopping at our store. 
We reserve the rights to request for and check your photo ID upon the self-collection or receipt of your delivery.

What is your exchange or refund policy?

At Wines N Spirits, we take great pride in our reputation for excellent product quality and value. We strongly advise that you check your purchase before signing the receipt to avoid any form of unnecessary disputes.

No refunds are allowed unless the item you ordered is out of stock. 

In the event in which payment has been made by credit card / paynow (we are using payment gateway to facilitate this) and you wish to cancel your order before delivery, a 2.9% service fee of your order will be charged. The refund will be done through cheque 7 days after cancellation.  

Wines N Spirits reserve the right to reject or refuse any return or exchange of goods with the absence of a proof of purchase in the form of a receipt.

I am a tourist, do you offer tax refund service?

We have ceased this service as we no longer offer sales or collection on-site.